Privacy Policy

Effective Date: 12-1-1999
Last Updated: 3-8-2025

HELPSOLVE ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services through FOSSBILLING, which integrates with PayPal, Stripe, Virtualmin, SolidCP, and ResellerClub.

By using our website, services, or registering an account, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

a. Personal Information

• Account Details: Name, email address, phone number, billing address.
• Payment Information: Payment details processed through PayPal and Stripe. We do not store credit card details on our servers.
• Domain Registration Data: When registering domains via ResellerClub, ICANN and regulatory requirements may require your name, email, and address to be publicly available in WHOIS records (unless you opt for domain privacy protection).

b. Technical and Usage Data

• Server and Hosting Data: When using Virtualmin and SolidCP, we collect server-related data to provide hosting services.
• Log Data: IP address, browser type, operating system, and access timestamps.
• Cookies and Tracking: We use cookies to enhance user experience and analyze site performance.

2. How We Use Your Information

We use your information to:

• Process transactions and billing through PayPal and Stripe.
• Register and manage domain names through ResellerClub.
• Provide hosting services through Virtualmin and SolidCP.
• Improve customer support and service operations.
• Comply with legal and regulatory obligations.

3. Data Sharing & Disclosure

We do not sell or rent your data. However, we may share data with:

• Payment Processors: Your payment details are securely processed through PayPal or Stripe.
• Domain Registrars: When registering a domain, ResellerClub may share required information with ICANN or domain registries.
• Hosting Platforms: Server management services provided via Virtualmin and SolidCP may require access to your hosting data.
• Legal Compliance: If required by law, we may disclose your information to authorities.

4. Data Security

We implement security measures to protect your data from unauthorized access, alteration, or loss, including:

• Encrypted payment processing via PayPal and Stripe.
• Secure access controls for FOSSBILLING, Virtualmin, and SolidCP.
• Regular security audits and monitoring.

5. Your Rights & Choices

• Access & Correction: You can access and update your personal information in your account settings.
• Data Deletion: You can request account deletion, subject to legal and billing obligations.
• Opt-Out of Marketing: You may opt out of marketing communications at any time.

6. Third-Party Links

Our website may contain links to third-party services. We are not responsible for their privacy practices. Please review their policies before providing personal information.

7. Changes to This Privacy Policy

We may update this policy as needed. Any significant changes will be communicated through our website.

8. Contact Us

If you have any questions about this Privacy Policy, contact us at:

HELPSOLVE
Email: admin@helpsolve.org